At ReBag Reuse, we want to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return or request a refund for an item. This Refund and Returns Policy outlines our procedures for handling refunds and returns.
1. Eligibility for Refunds and Returns
1.1 Damaged or Defective Items: You may be eligible for a refund or return if the item you received is damaged, defective, or significantly different from what was described on our website.
1.2 Change of Mind: If you have simply changed your mind about a purchase, we may accept returns in certain cases. Please see section 3 for more details on our “Change of Mind” policy.
2. Initiating a Refund or Return
2.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team within 7 days of receiving your order. We may request photos or other evidence to assess the issue. We will then provide instructions on how to proceed with the return or refund.
2.2 Change of Mind (Non-Defective Items): If you wish to return an item due to a change of mind, please contact our Customer Support team within 14 days of receiving your order. Items must be in their original condition, unused, and with all original tags and packaging. You may be responsible for return shipping costs.
3. Change of Mind (Non-Defective Items) Policy
3.1 If you wish to return an item due to a change of mind, we will accept the return under the following conditions:
- The item is in its original condition.
- The item is unused.
- The item is returned within 14 days of receiving your order.
- All original tags and packaging are included.
- You are responsible for the cost of return shipping.
3.2 Once we receive the returned item and verify its condition, we will issue a refund for the purchase price of the item, excluding any original shipping fees, within 7-10 business days.
4. Refund Process
4.1 If you are eligible for a refund, we will process the refund to the original payment method used for the purchase. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
5. Exclusions
5.1 Please note that the following items are not eligible for return or refund:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after receiving your order.
- Items that have been used.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Support team:
ReBag Reuse Customer Support Email: support@rebagreuse.com
7. Changes to this Refund and Returns Policy
We reserve the right to make changes to this Refund and Returns Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on our website.
By making a purchase through our website, you agree to the terms of this Refund and Returns Policy, as well as our overall Privacy Policy and Terms and Conditions. Thank you for shopping with ReBag Reuse.